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SUPPORT |
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At Comtech, we
take support very seriously and all our
customers are treated with priority
support. We offer 24/5 support and
our support
turnaround times are guaranteed to be 4
hours or less. We pride ourselves on
being extremely helpful, courteous, kind
and responsive no matter what your
support needs are. This
is our way of saying you deserve nothing
less than the best support at a very
affordable rate.
• Includes Unlimited Web-based requests using our online ticketing system
• GotoMeeting support when you need a
support specialist to assist you
directly
• Guaranteed response time (Mon - Fri) 4 hours or less
• Includes any new versions or updates
• Help with any installation,
configuration and setup issues
• Issue escalation to product development teams
• Access to Knowledgebase
and How To articles
We offer optional comprehensive Maintenance &
Support plans on an annual basis for all
of our products. You will have a variety
of options in your communication with us
throughout your setup and usage of our software.
Support
Options
Latest Updates Available here
Support
Center
(fastest turnaround)
Phone
Support:
(281) 586-9669
We believe that
accounting and business software doesn't
have to be difficult to use. Many of our
competitors have created programs that,
while effective, require extensive technical
expertise just to install much less run.
We've taken the opposite approach, designing
all of our products to be powerful yet simple
so you'll be up and running quickly without
an expensive consultant. |
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Training
Program
Although each of our
software programs come with detailed help
files, a thorough user manual and a getting
started guide, you may choose to have someone
from our knowledgeable staff available for
personalized training. Personalized Training
can either be done via a series of web demonstrations or over the phone.
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Custom
Programming
We market and sell
to companies that have very unique needs
for their business operations and accounting
software. Our state-of-the-art development
facility and world class programmers can
handle any of your C#, VB.NET,
ASP.NET and SQL Server customization needs.
Our staff is dedicated to developing the
highest quality solutions and no one is
more prepared to customize our software
than we are.
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